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No data from software

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After making good connection with my Hyundai Santa Fé 2006, the PC software V2.1 dos not retrieve aby data from my ECU. What is wrong? If I connect a BT OBD2 I can get data retrieved... Connection is fine, adapter is fine, com port is fine, connection with ECU is also fine using protocol 3. What could be wrong, can you help me? Thanks

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